To file a guarantee claim you must provide the original receipt with the purchase date and price.
The guarantee doesn't cover:• damages due to bad use or non-compliance with the operating instructions
The buyers benefit from the legal warranty in accordance with the contract (art. L 211-4, L 211-5 and L 211-12 French "Code de la Consommation") and with the visible or hidden defects warranty (art. 1641 to 1649 French "Code Civile").